Application Support Technician

Job Description
DAY TO DAY:

 · Application Support services: GE CENTRICITY PERIOPERATIVE ANESTHESIA (CPA), GE CENTRICITY PERIOPERATIVE MANAGEMENT (CPM), VOCERA, PROVATION MEDICAL, and other miscellaneous applications that are linked to these.

 · PROBLEM solve and identify solutions to non-standard requests.

 · DOCUMENT and communicate effectively in order to ensure timely resolutions.

 · SUPPORT by Working with third-party vendors in order to support the GE CPM, GE CPA, Vocera, Provation Medical (ProvationMD);

 · Assesses and interpret customers' needs and requirements.

 · TESTING the functionality of application(s) as the environment is constantly applying updates/patches to different environments we are in and linked to;

 · TAKE OWNERSHIP for tickets, service requests that come into HEAT ticketing system.

 · SUPPORT and assist with Vendor Access Requests.

 · TROUBELSHOOT and assist UHG ServiceDesk tic...