Area Operations Controller

Area Operations Controller

Leeds (Hybrid)

9 Month Fixed Term Contract 

JOB SUMMARY / PURPOSE

The Area Operation Controller (AOC) will be involved in the deployment of security officers relating to scheduling changes required to support a major training programme to upskill the security officer workforce. They will be working with the National Control Centre (NCC) to ensure the management and action of the Telecontact system. The AOC will be responsible for supervising and assisting remotely working security personnel across the UK, and ensuring that individuals are booking on and off as required. This role is a highly focused customer service position with a high proportion of the role focusing on inbound and outbound calls, email correspondence and daily interactions with the security officer workforce.

RESPONSIBILITIES / ACCOUNTABILITI...