Assistant General Manager Experience Guide Leader

Join the team as an Assistant General Manager, providing leadership to the Experience Guide team while ensuring seamless facility operations. A flexible schedule includes evenings and weekends.
In this leadership role, you’ll act as the brand's ambassador, addressing guest issues and mentoring team members. Collaborating with management, you'll help set and achieve performance goals while fostering an environment that prioritizes guest satisfaction. Your contributions will help maintain an exceptional service standard.
Key Responsibilities:
• Lead sales and guest service initiatives as a model
• Analyze and resolve guest complaints promptly
• Assist in training and supporting new Experience Guides
• Collaborate with leadership to address facility needs
• Encourage a high-energy atmosphere for guests
Requirements:
• Background in sales and service-oriented roles
• Excellent detail orientation and efficiency required
• Preferential key-holder or superviso...