Assistant General Manager/General Manager - Servicing Group (NPL Collections)

• Oversees the company’s trade debtor account NPL collection, credit loss recovery operation, and overall performance of company’s business process outsourcing (BPO) activities. This role involves strategic planning, operational management, and ensuring client satisfaction, requiring strong leadership, good communication skill, and problem‑solving skills.
• Possess knowledge concerning BPO compliance requirement, Hire Purchase Act, and Fair Debt Collection Practices set by regulators e.g. Bank Negara Malaysia (BNM), Ministry of Domestic Trade and Consumer Affair (KPDNHEP).
• Instill high degree of compliance culture within the company’s Servicing Group.
• Formulate and set key performance indicators (KPIs) that are in accordance with the organization financial goal.

Key responsibilities

• Set key performance indicators (KPIs) for NPL collection and credit loss recovery according to organization goals, and establish results monit...