Assistant Manager / Manager, Customer & Case Management

The incumbent will be part of the Advisory team with theTripartite Alliance for Fair and Progressive Employment Practices (TAFEP).

• Provide advisory services on fair employment practices, labour legislations and workplace fairness issues through all touchpoints (over email,phone, video conference and in person);
• Advise customers on matters related to employment disputes, including discrimination cases and give guidance onoptions and possible recourse to the disputes and follow through until case closure;
• Assess contractual terminations, involuntary resignations on wrongful dismissal, including those related to workplace discrimination and follow through until case closure;
• Engage, assess and follow up with companies to ensure that their employment practices are fair;
• Develop and maintain accurate customer-related databases for collation and reporting purposes;
• Undertake advisory-related proce...