Assistant Manager Operations (West End)

Position Overview

We are seeking an experienced and highly motivated Assistant Manager, Operations to join our Distributor Services Team. Reporting to the Director, Distributor Services, this role is accountable for leading, coaching, and developing a team of Customer Service Professionals who support advisors and distribution partners.

The successful candidate will play a key role in driving operational excellence by analyzing business processes, identifying opportunities for improvement, and implementing effective solutions. This position requires strong people leadership, analytical thinking, sound judgment, and the ability to collaborate effectively with internal and external partners to deliver exceptional service and sustainable results.

Responsibilities

• Lead daily work activities by coordinating resources, monitoring progress, communicating priorities, and ensuring achievement of service-level and performance metrics.
• Set clear...