Assistant Manager, Patient & Feedback management

Responsibilities: Manage and address patient feedback, conducting investigations and service recovery efforts. Follow up with staff to resolve issues raised by feedback providers and craft responses as needed. Contact patients to gather feedback aimed at improving services and facilitate Patient Focus Group sessions. Assist with the preparation and analysis of reports, including monthly reports on compliments and feedback, sharing insights with senior management and relevant departments. Maintain positive relationships with patients, relatives, doctors, and colleagues while serving as a resource person. Identify and capture compelling stories for the organization newsletter to educate and engage staff.
Requirements: Degree holder with 2-3 years of experience in the healthcare or hospitality sector. Enjoy working on the ground with campaigns, actively engaging frontline staff and patients. Proficient in MS Office applications; IT savvy, with exposure to SharePoint or similar systems ...