Assistant Manager - Sales & Service

The user is responsible to process all back office transactions in US P&C client area namely-Renewals, gathering reports, error clearance, gathering information etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures

Responsibilities

• Supervise and manage a team to achieve KPIs and SLAs.
• Monitor workflow and allocate resources effectively.
• Provide coaching, feedback, and performance evaluations.
• Handle escalations and resolve complex issues promptly.
• Collaborate with other depar...