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Assistant Operations Manager

Mphasis

Dublin, County Dublin, Ireland Full Time May 22, 2026
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Opportunity Description

Job Description

Role: ITSM Manager - Data Analytics

Location: Onsite/ Ireland-Dublin

Who are we looking for?

We are looking for 10+ years’ experience in ITSM (IT Service Management) to manage the end-to-end delivery, design, and support of IT services, ensuring to align with business needs using frameworks like ITIL.

Technical Skills:

  • 10+ years of experience in ITSM to manage designing, implementing, and improving ITIL-based processes such as incident management, change management, and service requests.
  • Well versed in ServiceNow IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM) capabilities
  • Strong understanding of ITIL methodologies, ServiceNow/Jira tools
  • Strong communicator who can collaborate effectively with technical and non-technical stakeholders
  • Communication skills, especially for explaining technical concepts to nontechnical...
    • Full Time Top Executives

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    Opportunity Details

    Location Dublin, County Dublin
    Country Ireland
    Type Full Time
    Category Top Executives
    Posted May 22, 2026
    Deadline July 01, 2026

    About Mphasis

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    Mphasis

    Dublin, Ireland

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