Opportunity Description
Responsibilities
Liaison with various departments (e.g. OS, Legal) within the company for achieving desired common objectiveAnswer, as appropriate, inquiries and facilitate resolution of issues raisedWork as an effective member of a team from a variety of departments within the companyHandle escalations pertaining to unresolved casesMaintain a positive rapport with customers while discussing or resolving problem situationsTroubleshoot appropriately to identify root cause of the issueParticipate in the development of departmental goals and objectives, and identify opportunities for process improvementEffective probing skills to elicit customer informationAbility to translate user-oriented language into technical informationTrack and document requests and ensure proper notation of customer problems or issuesDocument problems and solutions to train lower-level support on how to properly add...
Full time
Information and Record Clerks