Associate Commercial Manager

Associate Commercial Manager

As an Associate Commercial Manager you are responsible for proactive client outreach to ensure satisfaction, user training and secure renewals of assigned accounts. Primarily, this position will be involved in maintaining a support level of customer excellence across assigned Platts clients base and identifying new opportunities for business growth through multi touch retention process.

Responsibilities

• Proactive outreach to contact clients and discuss current services, client needs, complimenting products, and required service follow-up. Retention activities including 30, mid-point and renewal touch points documented in SFDC.
• Managing incoming calls and e-mails for assigned accounts via Customer Care and the Commodity Insights website or Platts.com
• Set-up and provide training as needed in coordination with the sales specialists and support team
• Contacts all newly added contract users to ...