Associate Director, Product and Process

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

We’re looking for a strategic and customer-focused Associate Director, Product & Process to own and optimise key mobile customer journeys end-to-end.

In this role, you will lead the design, performance, and continuous improvement of customer-facing processes—ensuring they deliver seamless, simple, and high-quality experiences. You will work across digital, contact centre, retail, and AI-enabled channels to drive outcomes aligned with our ambition to be easier to trust and easier to choose.

What You’ll Do

• Own end-to-end mobile processes, ensuring they operate effectively and at the right level of maturity
• Define and deliver strategy and roadmaps to continuously improve customer journeys and business performance
• Champion customer e...