Associate Engineer

About the Role

A Tier 1 agent’s primary objective is to provide our customers with exceptional Customer Service and Tech Support through phone and email contacts. Tier 1 agents are also expected to be able to communicate with their customers effectively as well as meet if not exceed the required scores needed for their monthly Quality Assurance audits. They must also attend all the necessary trainings assigned to them.

Responsibilities

• Handle level 1 Technical Calls
• Assess existing systems and/or user needs to analyze proper course of action
• Improves client references by writing and maintaining documentation
• Maintains a log of completed work using an incident-tracking application

Benefits

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation...