Opportunity Description
About the job Associate Helpdesk Analyst
Job Title: Associate Helpdesk Analyst
Location: Manila
Work Setup: Hybrid: Monday/Wednesday Onsite | Tuesday/Thursday/Friday - WFH
Schedule Options: 8:00 AM to 5:00 PM
Salary Range: PHP 40,500/month
Job Summary:
The Associate Helpdesk Analyst serves as a central point of contact for IT support, ensuring business continuity by resolving incidents and service requests in a timely manner. The role involves safeguarding IT security, maintaining SLA compliance, and delivering excellent customer service to users globally.
Key Responsibilities:
- Respond to calls, emails, and personal requests professionally.
- Troubleshoot and resolve issues within the GSS IT Helpdesk scope.
- Escalate out-of-scope issues to appropriate resolver groups.
- Identify and escalation critical system/network issues to senior...
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