Auto Industry - Customer Service Supervisor/Team Leader

My client is a long established national business providing a range of tools, equipment and solutions to the automotive workshop sector.  Due to business growth, they are seeking an experienced Customer Service Supervisor/Team Leader to lead its customer service and coordination functions.

This is a hands‑on leadership role focused on delivering high service standards, efficient scheduling, and a positive customer experience.  We are seeking a candidate who enjoys leading people, improving processes, and acting as the central point of coordination between customers, technicians, sales, and internal stakeholders.

Key responsibilities

• Lead, coach, and support a team of customer service and administration staff, ensuring inbound and outbound enquiries are accurately logged and prioritised
• Assist your team in the coordination of service technicians to maximise utilisation and meet SLAs
• Ensure accurate job cre...