Auto Loan Collections Representative

Description
SUMMARY: Collector 1 is responsible for servicing and collecting on auto loan accounts that impact delinquency, effectively documenting all collection activities using loan servicing software. Looking for auto finance collections experience or mortgage loan collections experience.
RESPONSIBILITIES:
• Handle inbound and outbound calls for delinquent auto loan accounts.
• Negotiate payment arrangements with borrowers and offer practical solutions to help them meet their obligations.
• Reduce delinquency for assigned accounts and overall portfolio.
• Perform investigative activities to determine the whereabouts of customers through database searches and system records (Skip tracing).
• Based on severity of risk, recommend repossession assignments to recover collateral.
• Maintain satisfactory work efforts in multiple queues based on specified requirements.
• Respond to internal and external customer requests regarding account status.
• Comply with...