Automation and Agent Solutions Specialist

**Automation and Agent Solutions Specialist** **Location:** North Ryde, Artarmon, Gold Coast CBD Bring your expertise & become part of The Foxtel Group, home to some of Australia’s biggest entertainment brands including Kayo Sports, BINGE, Fox Sports, and Foxtel. As the country’s original Pay-TV innovator that has now pivoted to streaming, creating next-generation entertainment experiences for our customers is in our DNA.

We’re on the cusp of revolutionising the game once again, this time in the streamed content aggregation space with a brand-new tech product. We’re looking capable candidate to join the Customer Experience Group, where you will identify and prioritise effort and pain points for our customers and agents in order to define business requirements for our Salesforce CRM and connected systems.

This will include automation, digitisation or streamlining via help sites, CRM and virtual assistants. **_Additional responsibilities where this role will make an i...