Automation Transformation Lead - Retail Account

Cognizant is a global organization serving clients across multiple industries with a deep set of offerings provided by our practice areas and supported by corporate and enabling functions. Employing roughly 270,000 talented associates worldwide, Cognizant is dedicated to anticipating and solving clients’ toughest problems and enabling them to thrive in the digital era. Join us and Be Cognizant!

Who Thrives Here:

• At least 2 years finisher of any college course
• With Green Belt Certification at least and knowledge on Six Sigma Tools
• With at least 10 years of BPO experience
• With experience in handling Voice Contact Center campaign
• amenable to work onsite and night shift in Cebu

Job Responsibilities:

• Identifies opportunities in voice and non-voice processes for Automation, prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use c...