Automotive Service Coordinator: Front Desk & Service Ops

Customer Service Coordinator

Job Description

• Schedules customers’ service appointments requests & share with service advisors for effective & efficient customer service.
• Attends customers’ upon arrival to reception area & greet them with a smile as a part of customer care steps.
• Inspect customers’ vehicles (scratches, dents or any remarks) in their attendance to fill the check list sheet, which in turn, shall be acknowledged & signed by the customer.
• Performs some service advisors’ clerical works to utilize their time serving more customers the best way.
• Attends Service Advisors’ training programs to improve skills & competencies.
• Acts as a service advisor whenever shortfall takes place at reception.

Requirements

• Proficiency in MS Office (Word, Excel, Outlook)
• 2–3 years of experience in the automotive service department
• Experience with ERP systems or Aut...