AV Field Service Technician (Telecommunications)

Our client in the Telecommunications industry is looking for an AV Field Service Technician who is responsible for attending to all calls logged by clients, providing remote/telephonic support. The AV Field Service Technician must also conduct site visits and resolve any issues that arise as part of the client's Service Level Agreement.

Key Responsibilities

• Responding to calls logged by clients
• Providing remote/telephonic support
• Scheduling site visits within a client's Service Level Agreement Mean‑Time‑To‑Respond time
• Resolving an issue within a client's Service Level Agreement Mean‑Time‑To‑Repair time
• Understanding each client's Service Level Agreement contract and adhering to the required service
• Scheduling and completing preventative maintenance, including compiling full maintenance reports after work is completed
• Advanced fault‑finding
• Comprehensive knowledge of wiring, cable termin...