AWS Support Analyst (Remote)

Position’s Contributions to Work Group

• Provide worldwide monitoring of overall performance (including reliability, durability, maintainability and serviceability) of assigned current and future digital products.
• Identify, investigate, and obtain resolution commitments for all significant field issues to maintain and improve assigned digital product performance.
• Issue identification; reports in all forms from customers, dealers, industry reps and subsidiaries.
• Issue investigation; statistical analyses, physical testing and analysis of application failures, returned parts, development of quick field fixes, suggested design or manufacturing improvements, etc.
• Resolution of commitments; formally document issues and provide follow-up on the resolution process with industry and development teams.
• Conduct Serviceability Audits on NPI for digital products and applications. Provide input for setting targets for digita...