B2B Service Desk Analyst II — Frontline Tech Support

Wipro is seeking a dedicated service desk professional in Manila to act as the primary contact for B2B users. This role focuses on troubleshooting and resolving user issues, while ensuring adherence to service desk objectives.

The ideal candidate has 1-3 years of relevant experience and possesses strong customer service skills. Responsibilities include responding to user queries, accurately logging tickets, and identifying areas for process improvement.