Opportunity Description
The role of Concierge will include:
Being a first point of call to receive and direct all customer queries Developing good relationships with customers, helping them develop life skills
Handling occasional emergency/challenging situations
Going above and beyond to ensure an excellent service is provided to our customers
Occasionally organising and running social activities
Some health and safety responsibilities e.g. fire safety checks
Ensuring the security of the service is maintained
Writing and updating customer notes Experience of working with young people or vulnerable adults, people with mental health needs or substance misuse
Previous experience working under challenging circumstances
Good communication skills Ability to use IT systems confidently
Skills and experiences:
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