Bilingual Customer Service Representative

Description
We are looking for a bilingual *Spanish* Customer Service Representative to join a growing team in Charlotte, North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys supporting customers, coordinating orders, and working across departments in a fast-paced distribution environment. In this role, you will help customers identify the right replacement parts, manage order activity from quote through shipment, and provide dependable service in both English and Spanish.


Responsibilities:

• Assist customers in English and Spanish with product and spare-parts inquiries by using drawings, serial details, photos, and other available information to determine the correct items.

• Create customer quotes with accurate pricing, lead times, and availability, then convert approved requests into confirmed orders within company systems.

• Enter and maintain order information, ensuring customer records, product detail...