Bilingual Customer Service Representative

Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa.


Responsibilities Include:

Addressing client phone and email inquiries promptly and efficiently

Applying problem-solving skills and discretion to meet customer needs

Supporting center operations by following goals, policies, and procedures

Identifying sales opportunities and fostering teamwork through positive engagement

Must Have Qualifications:

2+ years of experience working in the Financial Industry

Strong knowledge of securities settlement

2+ years of customer service experience working in a contact center environment

Nice to have Qualifications:

Completion of a CSC course

Cantonese, Mandarin, or French speaking

Prior contact center experienc...