Opportunity Description
Position Details
What You Will Do
- Support tasks for this position include incident handling, problem identification, logging and tracking, troubleshooting, resolution, hardware and software support, incident, and problem escalation
- Identify, investigate, and resolve PC, Laptop, Mobile Device and Printer problems
- Resolve basic network issues relating to network security, network login, file access, printing, email, software configuration, connectivity, and data recovery
- Educate users on how to use systems and applications more efficiently
- Document and maintain Service Desk procedures
- Various projects as assigned by Management
- Work rotational weekend and evening shifts as required
Who You Are
- Bilingual in French required
- Post-Secondary education or Diploma in computer science or Information Te...
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