Billing/Collections Agent

About the Billing Agent position

Billing Agent responsibilities are:

Billing Agent | Duties and Responsibilities

• Provide support to 1-grid Customer billing & collections related queries via e-mail, telephonically, and SMS
• Daily collections on overdue and delinquent accounts
• Meeting email, call targets and collections targets
• Complying with business procedures
• Debt collector management
• Customer account management:
• Updating Customer records
• Account activations/cancellations
• Account payment management:
• Allocate payments
• Manage payment arrangements
• Advising Customers on account balances
• Account reconciliations
• Credit and debit note management
• Suspending of respective clients in line with terms offered
• Black Listing (account handovers) delinquent a...