BPO Operations Supervisor I

Manila, PH

POSITION OVERVIEW

MCI is a fast‑growing tech‑enabled business services company offering Customer Experience (CX), Business Process Outsourcing (BPO), and XaaS solutions across multiple industries. Our contact centers use advanced technology to enhance customer journeys, drive scalability, and reduce costs. We are committed to fostering a growth‑minded environment for professionals to build careers and continuously learn.

The Call Center Sales Manager oversees all aspects of our call center team, ensuring an exceptional customer experience across phone and digital channels. The manager leads supervisors to develop efficient operations, promote sales, and continuously improve client metrics through strong leadership, direction, and motivation.

RESPONSIBILITIES

Operations managers are responsible for the day‑to‑day activity and development of 5‑10 supervisors within a complex call center environment. Responsibilities include: