BPO Process & Comm Training Senior Analyst

Job ID

Position

Senior Analyst – BPO Process & Comm Training

Location

Manila, National Capital Region (PH-00), Philippines (PH)

Responsibilities

• Conducting and managing domain, process, compliance, and refresher training programs.
• Conducting Training Needs Analysis, creating course calendars, and ensuring adherence to training calendars.
• Developing and managing content (SOPs and training materials) as per NTT/client standards.
• Evaluating impact on business by measuring training effectiveness through feedback and performance indicators.
• Reporting training progress and dashboards to management.

Requirements

• Overall 5+ years of experience in BPO – US or Canadian Healthcare domain (Payer/Health Plan preferred) and process training.
• 3+ years of experience in the US or Canadian Healthcare (Payer/Health Plan preferred) requiring an understandi...