BPO RTA/WFM (BGC, Taguig) - Onsite

About the job BPO RTA/WFM (BGC Taguig) | Onsite

• HMO for Employee and 2 Dependents (On Day 1)
• Quarterly performance bonus
• 15% Night Differential
• 24 Leaves Annually

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of RTA/WFM experience, preferably in BPO/Shared Services.
• Must also be exposed to Scheduling, Capacity planning, Forecasting and Reporting
• Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
• Has strong knowledge with MS Office Tools (Excel in particular)
• Strong initiative and follow-through; Strong organizational skills; Detail-oriented.
• Flexibility and ability to follow directions; Able to manage multiple tasks effectively; Good analytical and strong decision‑making skills; Client-focused.
• Effective listening, empathy, build rapport, excellent verbal and written ...