BPO Team Leader

Qualifications

• At least 2 years of Team Lead experience in BPO industry is required for this position.
• Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus).
• Amenable to work onsite: Ortigas, Pasig City
• Can start as soon as possible.

Functions

• Responsible in planning daily and weekly operational activities and adjusted strategies to achieve SLAs within available and budgeted constraints.
• Responsible for delegating work, monitoring and coordinating the department functions to meet the deadlines required by client and operations.
• Ensures that processes are in place to achieve the goals and requirements of productivity, quality standards and record retention.
• Responsible for evaluating staff performance, coaching and orienting on the project overview.
• Assist the staff with questions and difficulties on work outpu...