BPO Team Leader - US Healthcare Account- Ortigas Site

WE’RE HIRING: TEAM LEADER – US HEALTHCARE ACCOUNT



Location: Ortigas

Work Setup: Onsite

Shift: Night Shift

Start Date: August



Salary Offer: 55,000



We are looking for an experienced Team Leader with a strong background in US Healthcare and Hospital Billing Audit to join our growing team!



Qualifications:

• At least 2–3 years of Team Leader experience in a BPO setup handling a US Healthcare account

• With hospital billing audit experience

• Must be amenable to onsite reporting in Ortigas

• Must be willing to work on a night shift schedule

• Experience using the EPIC platform is an advantage



Key Responsibilities:

• Lead and manage healthcare operations teams to achieve performance goals

• Monitor productivity, quality, and compliance standards

• Provide coaching, feedback, and performance management to team members

• Handle escalatio...