Opportunity Description
Key Responsibilities Objective Ensure smooth branch operations, achieve business targets, deliver excellent customer service, and maintain compliance as per bank guidelines. 1. Sales & Business Development Achieve targets for Liabilities, Assets & Fee Products Build strong asset-liability portfolio Increase market share in catchment Key Activities: Prepare & track AOP, MOP & sales plans Monitor team productivity & conduct reviews Daily huddles, lead management & DSR tracking Drive cross-selling (3 products/customer) Track inflows/outflows, FD renewals, closures Expand into untapped customer segments 2. Customer Service Maintain key relationships & service quality Ensure low wait time, high CSAT Zero critical requests, escalations & complaints Key Activities: Weekly customer visits Ensure error-free documentation (AOFs) Monthly engagement programs Manage lobby, roster & query resolution Promote first contact resolution 3. Compliance & Risk Management Ensure adherence to RBI/internal gui...