Branch User Assistance Technician

Overview

Join a team that thrives on collaboration and offers an environment that feels familiar as home. We all support each other to reach the same goal — excellent customer service.

You will need to be keen to learn with a can-do attitude. Ensure that excellent customer relations are a priority, maintain those relationships, and ensure the agreed standards for SLA and updating the database are maintained.

Responsibilities

You should enjoy the challenge of troubleshooting and problem solving on the spot. This role requires working overtime, weekends, and standby from time to time.

Qualifications

• At least 3 years of experience in a Support Technician role.
• A+ and N+ certifications are a minimum requirement; relevant experience will be considered.
• Exposure to a wide variety of hardware and software with opportunities for growth.
• A growth mindset is key and will be rewarded.

Shifts