Broker Support Team Leader

A leading Australian offshoring firm is seeking a Broker Support Team Lead. This role leads a team of Broker Support Officers providing essential support to the Business Development Management (BDM) Team to achieve sales objectives and Net New Loan (NNL) targets. Reporting to the Lending Operations Manager, the successful candidate balances workflow management, quality assurance, and team development to ensure consistent, high-level service delivery to brokers and their customers.

Responsibilities:

• Lead, coach, and motivate a team of Broker Support Officers in a collaborative and results-driven environment.
• Manage daily workflows, monitor team performance, and establish clear goal-setting and performance review metrics.
• Ensure quality assurance across mortgage administration tasks and drive process improvements within the team.
• Support the training, career guidance, and personal development of team members.
• Handle a...