Job Description
Responsibilities include, but are not limited to:
Cross functional coordination of CRM projects
Provide active technical leadership of CRM to maximise its value to IFS SalesAct as the “bridge” between technical teams, vendor technical representatives and the business. Ensure the CRM roadmap, and future changes to be implemented are understood by Sales and Marketing leadershipMake strategic recommendations for enhancements to maximise value from CRMAct as business lead for CRM changes from requirements through to implementation. Secure leadership buy-in, define requirements, liaise with IT and third parties about development, and co-ordinate testing and deployment initiatives in post-acquisition mergers to bring acquired companies onto the IFS standard Sales process and tools.CRM analysis and issue resolution
Conduct in-depth analysis of CRM issues and potential resolutions (processes, fields, system behav...