Opportunity Description
Key Responsibilities:
" Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.
" Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC.
" Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.
" Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.
" Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.
" Decompose traditional r...
" Act as the voice of the customer, working with IT project team members and business stakeholders to fully understand business processes, pain points, and customer needs.
" Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC.
" Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution.
" Diagram current processes and propose modifications using process flows (BPMN 2.0), context diagrams, and data flow diagrams to ensure clarity for both technical and non-technical stakeholders.
" Client and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes.
" Decompose traditional r...
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