Opportunity Description
Securitas Technology Corportation, Inc. (STC) is a division of Securitas AB, the largest protective services provider in the world with over 370,000+ Securitas Heroes across the world.
STC offers a full portfolio of video, access, intrusion, fire and integrated systems and services. As a leading systems integrator and alarm monitoring company, we deliver the STC Difference, serving countless long-term clients with solutions and services that protect their people, customers, and assets.
As a Real-Time Traffic Analyst, you will drive efficiency in operations using multiple data points, applications and business intelligence reporting. This person will monitor contact volume and staff for multiple queues in multiple departments ensuring staff availability and skill level to support the optimal utilization of resources. They will create short-term weekly plans and real-time skilling changes as needed. This person will communicate with front line leadership via chat, email...