Business Analyst (Regina)

Business Analyst

Location: Regina, SK

This position is for an IT business analyst on a project to implement a cloud SaaS solution for our contact center. The candidate will require the following:

• Significant IT project experience as a business analyst
• Experience gathering and documenting business requirements
• Experience with Agile and Waterfall project methodologies
• Solid communication and customer service skills
• Experience with contact center technology projects
• Knowledge of systems like telephony, IVR, workforce management or CRM integrations
• Experience with Azure DevOps
• Familiarity with cloud and SaaS solutions
• Documentation and deliverables as determined by client standards

Education

IIBA CBAP, PMI-PBA or IIBA AAC