Business Architect (Cloud Contact Center)| BDS Poland

Description

& Requirements Who we are looking for 🎯 We are looking for a Business Architect to join international projects delivering cloud-based contact center solutions enhanced with AI. In this role, you will work closely with business stakeholders and technical teams to shape the future state of modern contact centers, translating business needs into scalable, efficient, and user-centric solutions. This position is ideal for someone who enjoys end-to-end ownership, from understanding business challenges to designing clear, actionable architectures that support high-quality customer experience. 💼 What you bring

3-5 years of experience in business analysis, process design, or consulting roles

Degree in Computer Science, Information Technology, Engineering, or a related technical field is an advantage

Hands-on experience with contact center solutions (Am...