Business Project Advisor- Customer Experience (CX) Change Management

**The Business Project Advisor is a trusted individual contributor on The Cigna Group’s CX Activation team, partnering closely with the CX Activation Senior Manager to turn customer experience commitments into meaningful, lasting change. This role is ideal for a change leader who brings clarity to ambiguity, connects strategy to action, and inspires adoption across a complex enterprise. By translating executive intent into everyday behaviors, this role helps leaders, teams, and operating rhythms consistently deliver better experiences for the people we serve.**

**Responsibilities**

This role focuses on enabling durable behavior change and building confidence in CX progress across the enterprise.

+ Activate enterprise customer experience (CX) commitments by translating strategy and executive direction into clear expectations leaders can act on.
+ Partner closely with the CX Activation Senior Manager to drive sustained CX behavior change across leaders, team...