Business Support Analyst, Central Order Fulfilment

As a Business Support Analyst at Ford, you are at the heart of our European vehicle delivery engine. You will be the vital link between our IT systems and our Marketing, Sales, and Service teams. Your mission is to ensure that every vehicle offered on Ford eCommerce is accurately tracked, every order is processed without friction, and our digital tools are constantly evolving to meet the needs of our customers across Europe.

+ **Operational Excellence:** Monitor and manage the corporate inventory of orders and vehicles on Ford’s eCommerce platforms, ensuring 100% data integrity and availability.
+ **Technical Troubleshooting:** Act as the first line of support for users; use **SQL queries** to investigate data discrepancies and resolve application issues affecting the order process.
+ **IT Liaison:** Partner with European IT teams to escalate technical bugs, track the backlog of fixes, and participate in issue reviews.
+ **Process Improvement:** Identify bot...