Business Support Analyst

First Circle is the fastest growing FinTech company in the Philippines. We are dedicated to building financial tools that empower businesses to work smarter, move faster, and stay ahead of the curve. Our dynamic and fast‑paced environment offers opportunities to collaborate with experienced professionals who are redefining the future of SME finance.

We are currently looking for an analytical, tech‑savvy, detail‑oriented, and customer‑focused Customer Support Analyst to join our support team. In this role, you will mainly handle escalated customer inquiries through call, chat, email, and social media channels, while also analyze support data, identify trends, and contribute to the improvement of customer service processes.

Responsibilities

• Serve as the point of contact for escalated customer support issues via email, chat, phone, or ticketing system.
• Track key performance indicators (KPIs), including response times, reso...