Business Systems Analyst - Conversational AI/IVR/IVA (46027)

Job Description

LRS Consulting Services is seeking a Business Systems Analyst - Conversational AI/IVR/IVA for a contract opportunity. This role offers the chance to apply your skills in support of meaningful work for one of our client partners located in Stamford, CT.

LRS Consulting Services has been delivering the highest quality consultants to our clients since 1979. We've built a solid reputation for dealing with our clients and our consultants with honesty, integrity, and respect. We work hard every day to maintain that reputation.

In this position the Business Systems Analyst - Conversational AI/IVR/IVA will lead customer journey analysis and requirements definition for upcoming merger activities impacting IVR, IVA.

Responsibilities:

30% Customer Experience discovery & stakeholder workshops

30% System analysis and cross-platform comparison (gap & capability matrix)

40% Business and functional requirements docu...