Business Systems Engineer II - Support

About the Role:

We are seeking a dedicated Systems Engineer to join our team. In this role, you will provide

critical support for our Brokerage business Support Ecosystem including: Front (focus),

Zendesk, Genesys Cloud, Custom Applications, and integrations. You will be the first point of

contact for users experiencing issues, ensuring prompt resolution and minimal disruption to

business operations and systems performance.

What the Candidate Will Do:

Issue Resolution : Diagnose and resolve technical issues, from user issues to system issues

like failing python scripts or integrations.

Systems Engineering : Develop & maintain automation and integration in Front, Zendesk and

other applications using internal tooling along with SQL and Python, ensuring robust

performance and reliability.

User Support : Serve as the primary contact for support inqu...