Business/Systems Analyst 3

<div>Exp: 4 to 9 years<br /> Np: 10 to 15 days<br /> Skills: Business analyst, </div> <div> Experience of working in and understanding of HR operations. </div> <div> Experience of working on Customer service tools e.g. Dynamics 365 CRM, Power platform - Functional Consultant<br /> Proven experience in customer support or a related field, with a strong focus on knowledge management.<br /> Develop and maintain a comprehensive knowledge management system to ensure that all customer support information is up-to-date and easily accessible.<br /> Good communication - Mandatory<br /> Customer support exp is mandatory<br /> Familiarity with User Acceptance Testing (UAT) processes and best practices.<br /> A proactive and customer-focused mindset, with a commitment to delivering exceptional service.<br /> Collaborate with internal teams to gather and prioritize feedback from customers and stakeholders, ensu...