Call Center Agent - blended (also open for Fresh Grads)

Position Description

We are hiring for Customer Service Representative (Blended)

Your future duties and responsibilities

• Analyze customer data to provide the client with clean and commonly defined account structures.
• Contact customer for service validation and delivery as defined by stated quality KPI’s
• Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
• Check tools to resolve non-match account creation requests.
• Go through workflows, define steps and make decisions
• Able to meet or exceed agreed service level targets with the client.

Willing to work on a Shifting Schedule

Amenable to work onsite in McKinley, Taguig during Training

Knowledge and Skills:

• Flexibility to work on varied projects and assignments
• Ability to multita...