Call Center Agent

Job Description

Government Mandated Benefits

Insurance Health & Wellness

HMO

Professional Development

Job Training

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• Engage with customers over the phone to address inquiries and provide information.
• Resolve customer complaints effectively and efficiently.
• Utilize technical skills to assist customers with product and service issues.
• Document customer interactions in the call center management system.
• Collaborate with team members to improve overall customer service experience.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: 0–2 years
• Skills and Competencies: Excellent English language proficiency
• Qualities and Traits: Strong interpersonal and problem-solving skills
• Responsibilities and Duties: Ability to handl...