Call Center Agent

Overview

On-site - Quezon City 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Insurance Health & Wellness

HMO

Role : CSR | Voice | Financial Teachnology Campaign

Site & Shift: CPT 1, Cubao, Quezon City | Night Shift | Onsite

Salary : Up to 27K (depends on the experience)

Description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information and resolve issues to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and management to improve processes and customer experience.
• Meet and exceed performance metrics, including call handling time and customer satisfaction scores.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• ...