Call Center Agent

Responsibilities

• Handle incoming phone calls, respond to online inquiries, confirm appointments, and make outbound calls for patient retention


• Prepare and send patient letters/reports


• Attach clinical documents to patient charts


• Submit cases to the Department of Health (DOH) via fax or online portal


• Email medical reports requested by patients


• Efficiently multitask and navigate multiple systems, including electronic medical records, to provide medical information and follow-up support after clinical visits


• Comply with all HIPAA regulations and guidelines

Qualifications

• High school graduate, senior high school graduate, associate degree holder, or college-level education


• With at least 6 months of BPO experience


• Strong written and verbal communication skills


• Excellent listen...